Return and Refund Policy

Refund & Cancellation Policy – MORUNI

At MORUNI, we’re dedicated to helping you restore your natural, beautiful lashes with our effective eyelash regrowth products. We stand by the quality of our items and encourage consistent use for at least 14 days to begin seeing results. If you’re still not satisfied after that time, we offer a 60-Day Money Back Guarantee.

Cancellation Policy

We understand that sometimes plans change!
If you need to cancel or make changes to your order, please contact us within 24 hours of placing it. After this window, your order may already be in processing and we may not be able to make adjustments.

If your cancellation is made within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We want you to feel confident in trying MORUNI. If after giving the product a fair try for at least 14 days, you’re not completely satisfied, you can request a return within 60 days of your purchase date.

Please note:

  • Shipping fees (if any) are non-refundable.

  • Returns requested before 14 days of use may not be eligible.

To begin a return, either fill out the form on our Contact Us page or email us directly at mrnecommercellc@gmail.com. To help us serve you faster, include your Order Number, or the Name and Email used when placing the order.

Damaged Items

We carefully package every order, but if your item arrives physically damaged or defective, please reach out within 72 hours of delivery.

Email mrnecommercellc@gmail.com with:

  • A clear photo of the damage

  • A brief description of the issue

We’ll review your case and, if approved, send a replacement at no extra cost.

Please note:

  • Damage to packaging (like dented boxes) is not considered product damage.

  • We do not offer refunds or replacements for items damaged due to regular wear and tear, misuse, or after the 72-hour damage reporting window.

  • Shipping and Delivery:

    We work hard to get your order to you fast, but sometimes things happen during shipping—like delays, mistakes, or mix-ups. If there’s a problem with your delivery, the best thing to do is contact the shipping company. Sadly, we can’t be responsible if a package gets lost, stolen, or arrives late.

    Policy Updates & Your Agreement
    We may update our Returns and Refund Policy from time to time. Before making a purchase, we encourage you to review the latest version to stay informed. By shopping with MORUNI, you agree to the most up-to-date terms of our policy.

     

If you have any questions, we’re always here to help.
Contact us 24/7 at mrnecommercellc@gmail.com.