Shipping Information

 

Shipping Information – MORUNI

At MORUNI, we're proud to offer FREE shipping on all orders—no minimums, no hidden fees!

📦 Order Processing Times

Once your order is placed, please allow 1-3 business days for us to process and dispatch it.
An order is considered “dispatched” once it has been handed off to the shipping carrier and is officially on its way to you.

⏱️ Note: During busy times or holidays, processing may take longer.

🚚 Estimated Shipping Times

Shipping times begin after your order has been dispatched and vary based on your location:

  • United States: 4–7 business days

Please keep in mind that shipping carriers may experience delays due to peak seasons, holidays, or unexpected issues such as weather disruptions or customs processing (for international orders). These factors are outside of MORUNI's control.

📝 Order Changes & Shipping Accuracy

It’s important that your shipping information is accurate at checkout.
Incorrect or incomplete details may result in order delays or cancellation.

If our system detects an issue with your address, our support team will contact you via email within 3 business days to confirm the correct information.
If we don’t hear back within that time, we reserve the right to cancel the order.

Need to make a change? Email us at mrnecommercellc@gmail.com within 24 hours of placing your order. While we’ll do our best, changes are not guaranteed after this window.

⏳ Delayed Delivery

We understand how important it is to receive your order on time. While we strive to ship as quickly as possible, delays can sometimes happen due to:

  • Courier-related issues (e.g. weather, transit disruptions)

  • Product availability or restocking

  • Payment or address verification delays

If there’s a delay on our end, we’ll notify you promptly. Please note that MORUNI is not responsible for shipping delays caused by third-party carriers, but we’ll do everything we can to help resolve any problems and keep you updated.

📬 Lost or Stolen Packages

Once your package leaves our hands and is with the courier, it is out of our direct control.
If your package is lost or stolen, please email us at mrnecommercellc@gmail.com and we’ll do our best to assist.

Here’s what you can do:

  1. Contact the courier directly to file a claim.

  2. Provide any required info (tracking number, delivery address, etc.).

  3. We’ll also follow up with the courier on your behalf to support the investigation.

While MORUNI is not liable for lost or stolen packages, we may offer a replacement depending on the situation. In some cases, filing a police report may also be helpful.

🔁 Shipping Policy Updates

MORUNI reserves the right to update or change this Shipping Policy at any time, without prior notice. By placing an order with us, you agree to the terms of this policy, including any future updates.

We recommend reviewing this page periodically to stay informed. If you have questions, feel free to contact us at mrnecommercellc@gmail.com—we’re always happy to help.